FAQ

What services do you offer?

Our agency specialises in offering Market Research and E-Commerce maintenance services. Our team has many years of Marketing experience so we are confident that we are the perfect fit for your businesses needs.

How do I track the progress of work at EES?

Depending on your preference and your service chosen, we can reach out to you by call or email to let you know what we have been working on. Your client success manager will be available during business hours to answer any questions and help you track progress of the work being done at EES.

How are services purchased?

After booking a call with us, we will find the best combination of services that we can for your business, and we will send you a custom invoice and contract that can be paid on our website.

How quickly can work begin?

2-3 business days after the invoice is paid, we will be able to begin work and we will have assigned you a Client Success Manager at EES who would have already been in touch.

What resources or information do I need to provide for you to start?

Each service has different needs, For E-Commerce maintenance, we would require account(s) on your websites E-Commerce platform, and potentially accounts on any other agreed platforms. We will make sure to agree on and set this up before work begins.

For market research, we would need to know your goals for the project, any specific areas of focus, what questions we would ask, target audience information, and potentially more. Your client success manager will be able to help you with all of this before work begins.

Can I upgrade or modify my package during the contract period?

At the start of a new month, we would be able to upgrade a package, but to downgrade we would likely need to wait until the end of the contract period.

Can EES accommodate urgent projects and tight deadlines?

Absolutely! We would have no issue working to tight deadlines for urgent projects, Book a call to find out how we can help you today.

  • "A perfect tailor made package for my business needs. Transparent communication, great customer service and fast results. We look forward to a long term working relationship with EES."

    Barbara, E-Commerce Director