Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging in the same condition it was sold in. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thetechborder@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thetechborder@gmail.com or use our live chat feature available on our website. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, personal care goods and customized services. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

If your purchase was made during a sale, we will only be able to reimburse you the price that the product was purchased for, if the product is returned when/if the sale ends.

 

Exchanges 

We currently do not have an exchanges program. Please open a support ticket for more information.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we’ve approved your return or you have sent an item to us, please contact us at thetechborder@gmail.com.

 

Last Updated: Feb 2024